1. Acceptance of Terms
By creating an account, entering payment information, clicking "Select Plan," or otherwise purchasing a subscription on 1212agency.com, you ("Client," "you") enter into a binding agreement with 1212 Agency ("1212 Agency," "we," "us"). If you are entering into this agreement on behalf of a company, you represent that you have authority to bind that company.
2. The Services
1212 Agency provides paid ads management services on Google, Meta, LinkedIn, and other digital advertising platforms. The specific deliverables, ad account limits, ad iterations, reporting, and any add ons included in your plan are described on the pricing page (1212agency.com/paid-ads-management/pricing) and confirmed at checkout. The pricing page description in effect at the time of purchase is incorporated into this agreement by reference.
3. Subscription Plans and Fees
- Essential: $750 per month.
- Optimize: $1,199 per month.
- Scale: $1,650 per month.
All fees are stated in U.S. dollars, exclude applicable taxes, and are billed monthly in advance to the payment method on file. Prices may change with at least 30 days written notice, effective at the start of your next billing cycle.
4. Ad Spend is Separate
Subscription fees cover management services only. Media spend paid to ad platforms (Google, Meta, LinkedIn, etc.) is billed by those platforms directly to your ad accounts and is your sole responsibility. We do not front, finance, or refund ad spend.
5. Billing, Renewals, and Payment Method
- Subscriptions renew automatically each month on the anniversary of your original purchase date until you cancel.
- Payments are processed by Stripe. By subscribing, you authorize us and Stripe to charge your payment method for all recurring fees, taxes, and applicable add ons.
- If a charge fails, we will retry the payment and notify you. Access to services may be paused if the balance remains unpaid after 7 days.
- You are responsible for keeping your billing information current through your account page or the Stripe billing portal.
6. Satisfaction Guarantee
We do not offer free trials. Where the pricing page states "If you're not satisfied, you won't be charged," this refers to a good faith review period of the first seven (7) days after your initial purchase. If you notify us in writing at hello@1212agency.com within that window that you are not satisfied, we will refund your first month's subscription fee in full. This satisfaction guarantee applies only to the first billing cycle of a new subscription and does not apply to renewals, upgrades, or ad spend.
7. Cancellation
- You can cancel any time from your account page or the Stripe billing portal. Cancellation stops future renewals.
- When you cancel mid cycle, your subscription remains active until the end of the current paid period. We do not issue prorated refunds for partial months after the satisfaction period in Section 6.
- We may suspend or terminate your subscription immediately for non payment, breach of these terms, unlawful conduct, or requests that violate ad platform policies.
8. Plan Changes (Upgrades and Downgrades)
You can switch plans at any time. Upgrades take effect immediately and are billed on a prorated basis. Downgrades take effect at the start of your next billing cycle. Plan changes may reduce the number of ad accounts, iterations, or deliverables available to you.
9. Your Responsibilities
- Provide timely access to your ad accounts, analytics, landing pages, tracking, and creative assets required to deliver the services.
- Respond to requests for approvals, brand assets, and information within a reasonable time. Delays on your side may extend timelines.
- Ensure that the products, offers, and claims you advertise are accurate, lawful, and compliant with each ad platform's advertising policies.
- Own or have the rights to all content, logos, images, and trademarks provided to us for use in campaigns.
10. No Guarantee of Results
We commit to best professional effort. Paid advertising outcomes depend on many factors outside our control (market conditions, competition, ad platform algorithms, seasonality, landing page quality, offer strength, sales follow up). We do not guarantee specific results, lead volume, cost per lead, ranking, revenue, or return on ad spend.
11. Ad Platform Policies and Account Standing
Your ad accounts must comply with each platform's terms and advertising policies. We are not responsible for account suspensions, disapprovals, or restrictions imposed by Google, Meta, LinkedIn, or any other platform. Where possible, we will help you appeal.
12. Intellectual Property
- You retain ownership of your brand assets, content, ad accounts, and any deliverables prepared specifically for you (ads, landing pages, copy) once fully paid for.
- We retain ownership of our proprietary frameworks, templates, internal tools, and know how. We grant you a non exclusive license to use these to the extent embedded in your deliverables.
- You grant us a limited license to use your name, logo, and campaign results (in anonymized or aggregated form where reasonable) for case studies and marketing, unless you opt out in writing.
13. Confidentiality
Each party will treat the other party's non public business, technical, and financial information as confidential and use it only to perform this agreement.
14. Warranties and Disclaimers
The services are provided on an "as is" and "as available" basis. Except as expressly stated in these terms, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non infringement.
15. Limitation of Liability
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to this agreement will not exceed the total subscription fees you paid to us in the three (3) months immediately preceding the event giving rise to the claim. Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost data.
16. Indemnification
You will indemnify and hold harmless 1212 Agency from claims arising out of (a) content, offers, or products you advertise, (b) your violation of ad platform policies or applicable law, or (c) your breach of these terms.
17. Chargebacks
If you dispute a charge with your card issuer without first contacting us to resolve the issue, we may suspend your account and pursue reasonable collection costs. We ask that you email billing@1212agency.com first so we can work with you directly.
18. Modifications to These Terms
We may update these terms from time to time. Material changes will be posted on this page with a new "Last updated" date and, where reasonably practical, notified by email. Continued use of the services after the effective date constitutes acceptance of the updated terms.
19. Governing Law and Disputes
This agreement is governed by the laws of the State of Florida, without regard to its conflict of law rules. The parties agree to resolve disputes exclusively in the state or federal courts located in Miami Dade County, Florida, and each party consents to personal jurisdiction there.
20. Miscellaneous
- Entire agreement: These terms, the pricing page in effect at purchase, and our Privacy Policy make up the full agreement between you and 1212 Agency.
- Severability: If any provision is held unenforceable, the remaining provisions stay in effect.
- Assignment: You may not assign this agreement without our consent. We may assign it to a successor in connection with a merger, acquisition, or sale of assets.
- Notices: Notices to us must be sent to legal@1212agency.com.
21. Contact
1212 Agency
Email: hello@1212agency.com
Legal: legal@1212agency.com
Billing: billing@1212agency.com
Phone: (786) 793-0218