This Privacy Policy describes how 1212 Agency ("1212 Agency," "we," "us," or "our") collects, uses, and shares information when you visit 1212agency.com, purchase a subscription, or interact with our services.
1. Information We Collect
We collect information in the following ways:
Information you give us
- Contact details such as name, email, phone number, and company name when you book a call, submit a form, or create an account.
- Billing information (name, billing address, and payment method) when you purchase a subscription. Card details are collected and processed directly by our payment processor, Stripe, and are never stored on our servers.
- Account credentials and preferences when you sign in to manage your subscription.
- Any information you share with us during onboarding, strategy calls, or client communications.
Information collected automatically
- Usage data such as pages viewed, referring URL, browser type, device, IP address, and approximate location.
- Cookies and similar technologies used for authentication, session management, analytics, and (where enabled) advertising measurement.
Information from third parties
- Ad platforms (Google Ads, Meta, LinkedIn) may share performance data related to campaigns we manage on behalf of clients.
- Calendly, when you book a call, shares your name, email, and scheduling details with us.
2. How We Use Your Information
- Provide, operate, and improve our website and paid ads management services.
- Process payments, manage your subscription, and send billing notifications.
- Communicate with you about proposals, campaigns, results, and account matters.
- Send marketing emails (you can unsubscribe at any time).
- Detect fraud, enforce our Terms and Conditions, and comply with legal obligations.
3. Legal Bases for Processing
Where required by applicable law, we process personal information based on your consent, to perform a contract with you, to comply with a legal obligation, or for our legitimate interests in operating and marketing our business.
4. How We Share Information
We do not sell your personal information. We share limited information with:
- Service providers who help us run the business, including Stripe (payments), Supabase (hosting, database, authentication), Resend (email delivery), Calendly (scheduling), and analytics providers.
- Ad platforms such as Google, Meta, and LinkedIn, when required to run and measure campaigns on your behalf.
- Legal and regulatory authorities when required by law, subpoena, or to protect our rights.
- Successors in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
5. Cookies
We use cookies for essential functions (keeping you signed in, remembering preferences) and for analytics and marketing measurement. You can control cookies through your browser settings. Blocking essential cookies may prevent parts of the site from working.
6. Data Retention
We keep personal information only as long as needed to provide the services, comply with legal obligations, resolve disputes, and enforce agreements. Billing and tax records are typically retained for at least seven years as required by law.
7. Data Security
We use industry standard safeguards, including TLS encryption in transit, encrypted storage, role based access controls, and secure payment processing through Stripe. No system is perfectly secure, and we cannot guarantee absolute security of your data.
8. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, object to certain processing, or withdraw consent. To exercise these rights, email us at legal@1212agency.com. We will respond within the timeframe required by applicable law.
9. International Transfers
We are based in the United States. If you access the services from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
10. Children
Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes. Material changes will be communicated by email or a prominent notice on the site.
12. Contact Us
1212 Agency
Email: hello@1212agency.com
Phone: (786) 793-0218